# Return and Refund Policy
At **Print Ready Design Co**, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
## Return Window
We accept returns up to **14 days** after your item has been delivered.
## Return Conditions & Eligibility
To be eligible for a return, your item must meet the following criteria:
* Unused, unworn, unwashed, and in the same condition that you received it.
* In its original packaging with all original tags attached (if applicable).
* Accompanied by a proof of purchase or order number.
## Non-Returnable Items
The following items are final sale and cannot be returned:
* **Digital downloads** or instant-access digital products.
* **Custom or personalized items** made to order.
* Items showing obvious signs of use, wear, or damage not caused by shipping.
## How to Initiate a Return
1. Contact our support team at asemrick5@gmail.com within 14 days of receiving your order. Please include your order number, product details, and the reason for your return.
2. Once your return request is reviewed and approved, we will send you a confirmation email containing shipping instructions and the return address destination.
## Return Shipping Method & Fees
* **Return Method:** Returns are accepted **by mail**.
* **Restocking Fee:** There is **no restocking fee** ($0.00).
* **Return Shipping Costs:**
* **Customer Responsibility:** Customers are responsible for paying their own return shipping costs for standard returns (e.g., change of mind, wrong size ordered).
* **Defective or Damaged Items:** If the item received is defective, damaged in transit, or incorrect, **Print Ready Design Co** will cover all return shipping costs and provide a prepaid return label via email.
## Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
* If approved, your refund will be processed within **5 to 7 business days**.
* Refunds will be applied automatically to your **original method of payment**.
* *Note: Original shipping fees paid at checkout are non-refundable unless the return is due to a merchant error or damaged goods.*
## Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at **[insert your support email address]** within **14 days** of delivery. Please include photos of the damaged item and packaging so we can resolve the issue right away.
## Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a return for the original item and place a new order online.
## Contact Us
If you have any questions regarding our return and refund process, please reach out to us:
* **Email:** asemrick@gmail.com
* **Contact https://print-ready-design-co.myshopify.com/pages/contact
* **Business Hours:**Monday–Friday, 10AM – 7:00 PM CST
Thank you for shopping with **Print Ready Design Co**!